TERMS OF SERVICE
The following terms and conditions shall govern the sale by Naramobags.com and the buyer. By placing orders with Naramobags.com, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any subject in the Terms & Conditions not acceptable, please contact Naramo before placing your order.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
PURCHASE FOR PERSONAL USE ONLY
You may purchase Naramo products for personal use only and not with the intention of resale. By placing your order, you are certifying that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
COLOUR OF PRODUCTS & MATERIALS
The colours of products seen on naramobags.com will depend on the monitor from which it is viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used. Please note that all Naramo products are made of natural leather and textiles of the highest quality. Leather products can vary in colour and structure from product to product and from collection to collection. These minor variations in products should be viewed as a unique characteristic and not as a fault. Please be aware that natural and coated fabrics used in dark or very strong colours may be subject to transference of colour through rubbing, and the use of these products should be used with caution when in contact with light colours. All textiles have been given a water repellent surface, but are not water resistant. Note that all leathers are sensitive to rain and other wet spots.
All sizes on any product viewed on naramobags.com are external sizes measured in cm.
All products found on naramobags.com are currently in stock unless the product is marked 'Out of Stock'. If you are interested in ordering an ‘Out of Stock' item, please contact us by email at: email@example.com we will do our best to inform you where our products are available for purchase other than naramobags.com. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.
PRICES & VAT
All prices are retail prices and are stated in Euro but can be changed to reflect a different currency (USD, GBP, JPY). Prices are displayed both inclusive of Slovenia VAT and without Slovenia VAT for our Non-EU customers. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. If you are a Non-EU customer/resident, Naramo does not charge VAT tax or any other taxes on your purchase. If you are a resident of any EU country, we do charge a Slovenian VAT tax on our products. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore Naramo will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Naramo products reaches your country. Discount codes cannot be combined with each other and only apply to full priced items.
We accept most major credit cards; Eurocard, JCB, Mastercard, Visa, Visa Elektron, Discover card and PayPal. Naramo encrypts all your card information using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction with Nets. The total cost of your items purchased plus shipping fees as displayed on the web will be billed to your credit card. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.
All orders are shipped with DHL. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order on http://www.dhl.com. All delivery times are estimated depending on the carrier.
DELIVERY TIME & CHARGES
Timely delivery is based on the condition that the courier (DHL) keeps day-to-day delivery schedules. Naramobags.com will not be held responsible for delays with the couriers. All delivery estimates are based upon Working/Business days. A more expedited delivery service is offered, however a higher rate will also be applied. Please note that the following delivery charges do not include import costs that may be due when the purchased goods reach the country of destination.
*All Shipping rates are subject to change based upon country
If you order Goods from our site for delivery outside the EU, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to Naramo with complaints it must also be accompanied with the original invoice. In case of complaints, please contact: firstname.lastname@example.org.
RIGHT TO COMPLAINT
Naramo provides a two year right to complaint according to the Sale of Goods Act covering defect manufacture and materials registered during normal use of the item. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorised operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to naramobags.com within a 14 day period. Subsequently, items may be returned for one of the following: repair, exchange, or if agreed upon, reimbursement.
CLAIMS & RETURN OF GOODS
1. Send us an email to email@example.com with the following information:
Reason for Return
2. Ship the returned product(s) to Naramo together with the original invoice.
3. Check your mail for further notice.
If for any reason you are unsatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging (with hangtags, dustbag, etc.) within 14 days of receipt. All Sale items are final sale. No returns will be made for Sale items.To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging. Ship the item you want to return together with the original invoice, included in all purchases. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Returned products are sender's responsibility until it reaches our warehouse. We will process returns shortly after receiving the package and notify you of further procedure via email. All returned products are examined and controlled by Naramo. Once your returned item has successfully been approved and received by Naramo, the purchase price will be refunded to your account. Taxes, customs, duties, shipping costs will not be refunded, even if its a partial return. Please note that we do not accept packages sent by COD (Cash on Delivery).
If for any reason you wish to raise a claim on a purchased item, return the item to us with the Returns Form completed, as well as any other relevant details you can include about the claim. The original invoice must always be included to confirm that the return is within this the allotted timeframe. All goods are your responsibility until they reach our warehouse. We will examine your claim, and determine if it is due to: Natural Wear and Tear, Improper Use, Third-Party Interference, Natural Disasters, or damage unrelated to production or quality, in which case we will not replace or fix. If applicable, we will offer to fix the claim or replace it with a new product if it is in stock. Fixing the product will always be the first option reviewed and we will inform you of our decision. Please note that packages can take up to 21 days to be delivered. Refunds can take up to 30 days to appear depending on your bank or card issuer.
* We will not accept the returned product if the sender does not pay for shipping costs. Please note that if purchased products are returned to Naramo with complaints it must also be accompanied with the original invoice. In case of complaints, please contact: firstname.lastname@example.org.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.
Naramo does not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for any reason, Naramo will contact you by e-mail. We do our best to display correct images, colours and prices however error might occur.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
PRIVACY & SECURITY
Naramo takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. When you purchase something from www.naramobags.com, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in to our site registration or email, and you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by emailing us at email@example.com.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email us at firstname.lastname@example.org.